1. Service Overview

Gully provides hyper-local delivery services for groceries, fresh food, raw kitchen supplies, and essentials, catering to both retail consumers (B2C) and commercial business partners (B2B). Our "10-minute delivery" target is subject to traffic, weather conditions, stock availability, and operational boundaries within designated zones of Varanasi (Assi, BHU, Cantt, Sigra, Manduadih, etc.).

2. Eligibility & Account Responsibilities

You must be at least 18 years old to place an order on our platform.

• For B2C Retail Users: You are responsible for maintaining the confidentiality of your phone number and OTP credentials used during checkout or login.
• For B2B Commercial Partners: Commercial buyers (restaurants, cloud kitchens, hotels) must provide valid business details, FSSAI licenses, and GSTIN registration credentials where applicable. Commercial account operators are responsible for all purchase requisitions placed under their business profile.

3. Delivery Conditions

• Address & GPS Accuracy: Users and commercial partners must provide accurate delivery locations and grant GPS permissions. If delivery fails due to incorrect location coordinates, restricted commercial dock access, or the customer being unreachable, Gully reserves the right to charge a cancellation or return logistics fee.

4. Pricing & Payments

All listed prices are inclusive of applicable taxes unless stated otherwise. Commercial B2B purchases requiring GST credit will be issued tax-compliant invoices upon GSTIN submission.

• Delivery Charges: Calculated at checkout based on distance, order volume, and order value thresholds.
• Accepted Payment Methods: Online Payments (UPI, Credit/Debit Cards, Net Banking), B2B Ledger Transfers, and Cash on Delivery (COD).

5. Order Cancellation

• Retail Orders (B2C): Due to our instant dispatch model, retail orders can only be canceled within 60 seconds of placement. Once the rider is assigned or the food is being prepared, cancellations are not allowed.
• Commercial Orders (B2B): Bulk orders can only be canceled prior to dispatch from our central supply hub. Custom-prepared bulk batches cannot be canceled once in transit.

6. Use of Technology

Users must not attempt to hack, scrape, reverse-engineer, or interfere with the website's functionality or integrated WhatsApp ordering engine.

Location Services (GPS) and Places APIs are used strictly to verify delivery feasibility, calculate transit routes, and ensure accurate doorstep/kitchen drop-offs.

7. Quality & Liability

Gully maintains strict quality control and temperature standards for all fresh food and raw ingredients. However, our total liability for any claim arising from defective products or delayed delivery is strictly limited to the total monetary value of the specific order placed.

8. Governing Law

Any legal disputes or claims arising out of these Terms and Conditions shall be governed by Indian law and subject to the exclusive jurisdiction of the courts in Varanasi, Uttar Pradesh.