1. On-the-Spot Returns (Doorstep Verification)

We encourage all customers and kitchen receiving managers to check their items at the time of delivery. If any item is damaged, expired, or incorrect, you can return it to our delivery partner immediately at the doorstep. No questions asked.

2. Perishable Goods (Food, Vegetables, Dairy, Bread)

Due to the fresh and temperature-sensitive nature of these products, returns for fruits, vegetables, milk, dairy, bread, and raw commercial kitchen supplies are only accepted at the time of delivery.

Once the delivery partner leaves, we cannot accept returns for these items unless there is a hidden quality issue (e.g., inside of a food item or raw produce being rotten).

3. Damaged or Wrong Items (Post-Delivery)

If you find an issue after the delivery partner has left, you must report it within 30 minutes of delivery for retail orders (or within 2 hours for B2B commercial orders) via WhatsApp or email.

Please provide a clear photo of the damaged or incorrect product along with your order details. We will either send a replacement immediately or process a full refund.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once the seal or packaging is opened:

• Personal Care & Consumables: Food items, Soft Drinks, Packaged Goods, etc.
• Sealed Pack Products: Sealed Dairy Pouches, Packaged Food,Cleaning & Consumables.
• Altered Items: Items that have been opened, used, altered, or stored outside recommended temperature conditions.

5. Refund Timeline

• Online Payments (UPI/Cards/Net Banking): Refunds will be credited back to your original payment method within 3-5 business days.
• Cash on Delivery (COD) / Direct Payments: Refunds can be issued via direct UPI transfer or credited to your account.
• B2B Commercial Accounts: Approved refunds will be issued as a ledger credit/adjustment in your next billing cycle.

6. Cancellation Policy

Since we aim for hyper-fast dispatches, orders are processed almost instantly:

• Retail Orders: You can cancel your order within 60 seconds of placing it. Once the rider is on the way or the food is being prepared, cancellations are not allowed.
• B2B Orders: Bulk commercial orders can only be canceled prior to dispatch from our supply hub. Custom-prepared batches cannot be canceled once dispatched.